PRIVACY POLICY

Last updated: November 2025

Fresh Faces MediSpa is committed to protecting your privacy. This policy explains how we handle any information collected through our website.

1. Information We Collect:

This website does not collect personal information directly. We may collect basic, non-personal data such as pages viewed, time spent on the site, general website analytics. These help us improve the website experience.

2. Booking Information:

All appointments are booked through our external booking provider, Slick. Any personal details you enter when booking, such as your name, contact information, medical notes, or payment details, are collected and stored securely by Slick, not by this website. Please refer to Slick’s Privacy Policy for information on how they handle your data.

3. How We Use Information:

If you contact us directly (e.g., via email, phone, or social media), we may use your information to respond to enquiries, manage appointments, provide customer support. We do not use your information for marketing unless you have given us permission.

4. Cookies & Website Analytics:

Our website may use basic cookies or analytics tools (such as Wix analytics) to monitor site performance. These do not identify you personally.

5. Sharing Your Information:

We do not sell or share your personal information with third parties. The only exception is if we are required to do so for legal or safety reasons.

6. Data Security:

We take reasonable steps to keep any information you provide safe and secure. All booking and payment information is handled by Slick using their security and data-protection processes.

7. Links to Other Websites:

Our website may contain links to external sites (e.g., Slick). We are not responsible for the privacy practices of other websites.

8. Your Rights:

You can request to access the information we hold about you, correct inaccurate details and ask for your data to be removed (where legally possible). To do so, please contact us directly.

9. Updates to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page.